English

LATE DELIVERY

 

 

Dear Passenger!

 

Thank you for getting in contact with us! Please accept our sincere apologies for the delayed delivery of your luggage.

We would like to assure you to do our utmost to handle your claim to your satisfaction.

 

In order to enable us to trace further actions, please send all listed documents (originals requested) to the address below:

 

 

 

        passenger coupon/receipt of your ticket or itinerary

        boarding pass

        baggage identification tag of missing bag

        original of Property Irregularity Report (PIR)

        original receipts of expenses for “first needs”

        your international bank details (bank name, depositor, IBAN, BIC/Swift-Code) [click here]

 

 

We thank you for your comprehension and would be happy to welcome you again on one of our flights.

 

 

 

*      bankdata form

 

 

 

airA!ps Customer Relations

Mag. Ingrid Koidl

Eduard-Bodem-Gasse 1/3

A-6020 Innsbruck

 

T  +43 699 16101690

F  +43 512 292729 199

E  customerrelations@airalps.at