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DAMAGED BAG/PILFERAGE |
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Dear Passenger! Please accept our
sincere apologies for delivering your baggage damaged or if any contents have
been stolen. We would like
to assure you that we will do our utmost to treat your case very carefully. Please find
below the instruction for the further procedure. Any damage must
be reported within 7 days after receipt. This damage/pilferage report is
valid to a maximum of 6 months and does not
imply any acknowledgement of liability. Passengers
whose baggage is covered by any additional insurance are kindly requested to
report the damage with their insurance company first. In case of
stolen or missing baggage inventory a police report has to be provided. For damaged
baggage we kindly ask you to choose a repair shop of your choice. After the
repair – or if the repair of the damage is not possible – please
send following documents (originals
required) to the address below: |
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damage report [click here] □
your ticket receipt □
your boarding pass □
your baggage identification tag □
the receipt of the repair or a confirmation that the repair is
not possible □
if repair is not possible: the receipt of purchase of the
baggage □
If this receipt is not available please indicate place, date
and price of purchase of your baggage □
Your international bank details (bank name, depositor, IBAN,
BIC/Swift-Code) [click here] □
In case of pilferage: police report |
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We hope that we
are able to handle your claim to your satisfaction and are looking forward to
welcoming you again on board of one of our flights. |
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airA!ps
Customer Relations Mag. Ingrid Koidl Eduard-Bodem-Gasse 1/3 A-6020 Innsbruck T +43
699 16101690 F
+43 512 292729
199 E customerrelations@airalps.at |
